Return & Refund Policy

Return & Exchange Policy — Shop with Confidence

Shop worry-free with Custoride — you can return eligible items within 30 days of delivery and receive your refund to the original payment method within 14 business days. Below you’ll find all the details about returns, eligibility, and how exchanges work.

Buy with Confidence at Custoride

At Custoride, your satisfaction is our top priority. If an item doesn’t meet your expectations, you can return it within 30 days of receiving it. Once your return is approved, your refund will be processed to your original payment method within 14 business days.

Our goal is to make the process simple, transparent, and completely customer-focused.

Quick Facts

• Return window: 30 days from the date of delivery

• Condition: Items must be unused, unwashed, with tags attached, and in their original packaging. Proof of purchase is required.

• Return shipping: Customers cover the return shipping unless Custoride sent the wrong or defective item — in those cases, we pay the return shipping.

• Refund timing: Refunds are issued to your original payment method within 14 business days after approval. Banks may take an extra 3–5 business days to post the credit.

• Exchanges: Only accepted for defective or incorrect items. For other changes (like size or style), please return the item and place a new order.

How to Request a Return — 3 Simple Steps

1. Email us: Send your return request to support@custoride.com. Include your full name, order number, reason for return, and a screenshot of your order confirmation.

2. Attach evidence (if needed): If your product is damaged or defective, please include photos or a short video showing the issue to help speed up approval.

3. Ship the item: We’ll send you a Return Authorization (RMA) and return address. Once we receive and inspect the item (usually within 72 hours), we’ll confirm and issue your refund.

Why This Policy Works for You

• Clear & Honest: No confusing fine print — just simple, straightforward steps.

• Fast Response: Returns are typically reviewed within 72 hours after receiving the package.

• Customer-Focused: If the mistake is ours, we cover all return costs and fix it fast.

• Try at Home: Order multiple styles or sizes, try them on, and return what doesn’t fit — hassle-free.

Common Questions

Q: Can I exchange for a different size?
A: Exchanges are only available for defective or incorrect items. For size or style changes, please return your item and place a new order.

Q: Who pays for return shipping if the size doesn’t fit?
A: If it’s a sizing issue, the customer pays return shipping. If it’s a defect or fulfillment error, Custoride covers the cost.

Q: How long does it take to confirm my return?
A: We inspect and confirm returns within 72 hours after receiving your package.

Q: My refund hasn’t arrived after 14 business days — what should I do?
A: Check your bank or card account first. If it’s still missing, email support@custoride.com, and we’ll assist immediately.

Notes & Exceptions

• Final sale / clearance items: Marked “Final Sale” items cannot be returned. This will always be clearly stated on the product page.

• Custom or personalized items: These are non-returnable, except in cases of defect.

• Proof of defect: Photo or video evidence speeds up verification and resolution.

Need Help?

We’re here for you. If you want to start a return or have any questions, reach out to our friendly support team at support@custoride.com — we’ll respond as quickly as possible